Frequently Asked Questions
Everything you need to know about shopping with Poke-Collect.
How do I know what size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start the process.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region. Express shipping options are available at checkout for faster delivery.
Are your materials sustainably sourced?
At Poke-Collect, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% by 2026.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my package after it ships?
Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.